Terms of Service

Effective date: November 2, 2026

1. Agreement to these terms

This Terms of Service agreement (the "Agreement") is between Bloom and Renew Health, P.C. ("Bloom and Renew," "we," "us" or "our") and you. It governs your use of bloomandrenewhealth.com and the telehealth services we offer through it (together, the "Website" and "Services").

This Agreement is a binding legal contract. By using the Website or purchasing any Service, you confirm that you have read, understood and agree to be bound by it. If you do not agree, do not use the Website or Services.

We may, at any time and without advance notice, suspend or end your access to the Website or Services if you violate this Agreement or for any other lawful reason, and pursue any other rights and remedies available to us. Ending your access to the Website does not end any physician-patient relationship already established; we will follow applicable professional standards for any transition of care.

We may monitor the Website, and by using it you agree to that monitoring, though we are not obligated to monitor. You may not use the Website for any illegal purpose.

Not for emergencies. Our Services are not for urgent or emergency care. If you have a medical emergency, call 911 or go to the nearest emergency room. Messages through our portal are not monitored around the clock.

2. Eligibility and telehealth

  • You must be 18 or older to use our services.
  • We currently provide care to patients located in Arizona, Colorado, Florida, Georgia, Pennsylvania and Virginia. You must be physically located in one of these states during each visit. You agree to tell us your accurate location.
  • Care is provided by telehealth, meaning by secure video, recorded video and online messaging. Telehealth has limits: your physician cannot examine you in person, and technical problems can occur. Your physician may decide that telehealth is not appropriate for you and recommend in-person care.
  • You agree to give complete and accurate health information. Your care depends on it.
  • A physician-patient relationship begins only when our physician accepts you as a patient after reviewing your intake. Using the website alone does not create one.

3. Evaluation, programs and payment

  • Physician evaluation ($497): includes an intake review, a lab panel drawn at a lab location near you, and a recorded personal video review of your results and recommendations. It does not include medication or ongoing treatment.
  • No refunds on the evaluation. The evaluation fee is non-refundable once purchased. It is also separate from program pricing and is not credited toward a program.
  • Completing your labs: please complete your lab draw within 14 days of purchase.
  • Programs: 12-week programs and ongoing care are offered only after your evaluation, when your physician determines a program is medically appropriate for you. Program prices, what is included, payment plan terms and cancellation terms are shown to you before you enroll.
  • Cash-pay practice: we do not bill insurance. You are responsible for all fees. We do not guarantee that any insurance, HSA or FSA plan will reimburse you.
  • Payments are processed through our patient portal. Prices may change, but a change will not affect a service you have already paid for.

4. Your care

  • Prescriptions: your physician decides whether any medication is appropriate, using her own medical judgment. Purchasing a service does not guarantee a prescription. Prescriptions are filled by licensed pharmacies.
  • Labs: lab draws are performed by independent laboratories. You may need to schedule your own draw.
  • Messaging: patients enrolled in a program can message us through the portal. We aim to reply within 1 business day. Messaging is not for urgent issues.
  • No guarantee of results: everyone's body responds differently. We do not promise any specific outcome, such as a certain amount of weight loss or symptom relief.
  • Website content is general information, not medical advice for you. Do not delay or ignore professional medical advice because of something you read on our site.

5. Our content and links

The Website may contain text, graphics, photographs, images, video, audio, code, design and "look and feel" provided by us or our licensors ("Our Content"). Our Content is protected by copyright, trademark and other intellectual property laws. "Bloom and Renew Health" and "Your next chapter, beautifully in bloom" are our trademarks.

We allow you to view Our Content for your personal use as described in this Agreement. You may not copy, reproduce, distribute, publicly display, create derivative works from, or make commercial use of Our Content without our written permission, except as allowed by fair use.

The Website may link to third-party websites or services. We are not responsible for their content, practices or any harm resulting from your use of them. Their own terms and privacy policies apply.

6. Disclaimers and limitation of liability

Each part of this section applies to the fullest extent permitted by law. Some states do not allow certain disclaimers or limits on liability, so some of this section may not apply to you.

Indemnification. You agree to defend, indemnify and hold harmless Bloom and Renew and its affiliates, officers, directors, shareholders, employees, agents and service providers from any claims, losses, damages, costs and expenses, including reasonable attorneys' fees, arising from your use of the Website, your violation of this Agreement, or your violation of any law or the rights of any other person.

No warranties. THE WEBSITE AND OUR CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL CODE. YOU ARE RESPONSIBLE FOR PROTECTING YOUR OWN DEVICES AND DATA.

Limitation of liability. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, USE OR DATA, ARISING FROM OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Release. You release Bloom and Renew and its affiliates, service providers, directors, officers, employees and agents from claims and damages arising from your use of the Website.

7. Personal information and privacy

You may be asked to provide personal information to use the Website or Services. Information you provide is governed by our Privacy Policy, and your health information is governed by our Notice of Privacy Practices. By using the Website, you consent to our handling of your information as described in those documents.

8. Disputes

Informal resolution first. If you have a concern or dispute, you agree to contact us first and try to resolve it informally at [email protected] or (484) 240-1762.

You waive any class action claim. Any proceeding to resolve or litigate a dispute, in any forum, will be conducted only on an individual basis. Class arbitrations, class actions, private attorney general actions, consolidation of your dispute with other arbitrations, and any other proceeding in which either party acts or proposes to act in a representative capacity are not permitted and are waived by you, and an arbitrator will have no jurisdiction to hear such claims.

If a court finds this class action waiver unenforceable for all or part of a dispute, the waiver will not apply to those parts. Those parts will be separated and proceed in court, and the remaining parts will proceed in arbitration. If any other provision of this section is found illegal or unenforceable, that provision will be removed and the rest of this section will remain in full effect.

Governing law and venue. This Agreement and any dispute related to it are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law rules. You and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Northampton County, Pennsylvania. BY AGREEING TO THIS AGREEMENT, YOU CONSENT TO THOSE COURTS AND WAIVE CLAIMS BASED ON THE LAWS OF OTHER JURISDICTIONS, TO THE EXTENT PERMITTED BY LAW.

9. General terms

  • Severability: if any part of this Agreement is found invalid or unenforceable, it will be modified as little as necessary to make it enforceable, or removed, and the rest stays in effect.
  • Assignment: we may assign this Agreement at any time without notice. You may not assign it.
  • Electronic acceptance and communications: agreements and notices we provide electronically have the same effect as signed writings. You consent to receive communications from us electronically. A communication is effective when we send it. Please keep your contact information current.
  • Legal requests: we may be required by law to release information about your account. Where the law allows, we will notify you before responding to a civil subpoena.
  • No waiver: if we do not enforce a right or provision, we have not waived it.
  • Entire agreement and changes: this Agreement, together with our Privacy Policy and Notice of Privacy Practices, is the entire agreement between you and us about the Website and Services. We may change it at any time. If a change materially affects your rights, we will give advance notice. Continued use after a change means you accept it.

10. Medical disclaimer

Information on the Website is for general educational purposes only and is not medical advice. It is not a substitute for professional diagnosis or treatment. Using the Website, or sending us a message through it, does not create a physician-patient relationship. Always ask your physician or another qualified health care provider about any medical condition, and never ignore professional medical advice or delay seeking it because of something you read on the Website. If you think you may have a medical emergency, call 911.

Contact: Bloom and Renew Health, P.C., 25 S Main St, Unit 1, Nazareth, PA 18064 · [email protected] · (484) 240-1762

Your next chapter, beautifully in bloom